Our uniforms are commonly made or customised for a particular institution. Please review the article, sizes, colour and logo details carefully before confirming your order.
A cancellation request must be made immediately by calling or messaging us. If production, fabric cutting, procurement or customisation has not started, we will review the request and confirm whether cancellation is possible. Once any of these activities has started, the order cannot normally be cancelled.
Products made to approved measurements, colours, designs, embroidery or printing are not returnable or refundable for change of mind, incorrect customer-provided sizes or approved artwork.
If an item supplied is materially different from the confirmed order or has a manufacturing defect, contact us within 3 days of receipt with the order details and clear photographs. After inspection, we may repair, replace or refund the affected item, as appropriate.
Exchange is subject to stock availability and is not available for used, washed, altered, embroidered, printed or otherwise customised garments. It is the customer’s responsibility to bring or send the uniform to the outlet, either personally or through their messenger. Pickup and reverse delivery are not included.
Where a refund is approved, it will be initiated to the original payment method or agreed bank account. Processing may take 7–10 working days after approval, depending on the bank or payment provider.
Call +91 98140 33484, WhatsApp +91 99146 66484, or email wow_chd@rediffmail.com. Please include the institution name, contact number, order details and photographs where relevant.